When I buy a membership, when can I begin using it?
Your membership begins when your payment has been processed. Purchased at our Ticket Office, your membership is immediately in our system. You will be given a temporary membership card from our Ticket Office staff and your permanent card will arrive from Membership in 2 -3 weeks. Memberships purchased online are also in our system immediately.
If you purchase your membership by phone using a credit card payment, your membership will be in our system within 72 hours. If you purchase by fax or mail, your membership will be in our system within 72 hours of receipt of payment.
Your membership cards will be mailed to you in 2 – 3 weeks. Once you are in our system and until your cards arrive, you can show your photo ID at our Ticket Office to access your membership benefits.
Can I add an additional member to my membership?
Yes, you may add up to three (3) additional members to either Family Membership. Fees for each additional member are:
* Family Discovery - $15 each additional person * Family Discovery Plus - $35 each additional person
Additional members may not be added to a Dual membership.
Am I able to add a caregiver/nanny/grandparent’s card to my membership?
Yes, for $15 at the Family Discovery level or $35 at the Family Discovery Plus level you can add a “caregiver” card for an individual who will have use of your membership benefits to bring your children to the Museum. The caregiver card is not valid for the caregiver to visit alone; they must show their card and a valid ID at the Ticket Office.
You may add up a total of three additional members or caregivers to a family membership.
Can my child use our membership when her class takes a field trip to the Museum? Can I use it for my ticket to the exhibits, and/or Omni Theater if I am chaperoning the field trip?
No, memberships are not valid for group or school visits.
How do I know when my membership expires and will I get a renewal notice?
The expiration date of your membership is printed on your membership card. The Membership Department will send you a renewal reminder 1 - 2 months prior to your expiration date.
Can I purchase a membership as a gift for someone else?
Yes! A membership makes a great gift that provides a full year of learning and discovery. Access a downloadable Gift Membership Form here.
Membership Cards
When will I receive my membership cards?
It takes about 2 – 3 weeks to receive your membership cards. If you have not received them within this time period, please contact us. Replacement cards for lost cards are $5. To contact us with card requests or questions, please call 817-255-9404 or email membership@fwmsh.org.
How many cards will I receive?
Each membership receives two (2) cards per household. Both cardholders must reside at the same address. Cards are issued in adults’ names only.
Can I use my membership without my membership cards?
All visiting members are asked to present a Membership card and a valid photo identification card at the Ticket Office. If you have misplaced or forgotten your membership card, we can look you up in our Member database to confirm membership status.
What if I lose my membership cards?
If you have lost your cards, call us at 817-255-9404 or e-mail membership@fwmsh.org. There is a $5 charge for replacement cards.
What if I have a change of address, phone number or email address?
To avoid interruption of your membership correspondence, please update your contact information by e-mailing membership@fwmsh.org, calling 817-255-9404.
Membership Benefits
What is ASTC or is my membership good at other museums?
ASTC stands for Association of Science – Technology Centers. Fort Worth Museum of Science and History members can visit museum that are members of ASTC and receive free admission through the ASTC reciprocal program. Some restrictions apply.
Free admission may be limited for some museums. For a list of ASTC museums and details, refer to the ASTC Passport Program List - PDF you received with your membership cards, view a current ASTC Passport Program List on our Web site, or request a printed list by calling 817-255-9404. Members at the $100 level and higher also receive free admission to more than 130 Children's Museums across the country through the Association of Children's Museums reciprocal programs. It is strongly encouraged that you contact other museums before visiting to verify admission policies and museum hours of operation.
Special exhibits or theater admission are generally not included in the free admission.
Are my Omni benefits valid at other museums?
Discovery Plus membership does not provide free admission to other IMAX or giant-screen theaters. Some participating ASTC museums may offer a member discount on tickets; it is best to inquire about their admission policies before visiting.
Is my membership good at other museums in the Metroplex?
Science centers located in the same market area (within 90 miles of each other) are excluded from the program. However, thanks to a special agreement, members of the Fort Worth Museum of Science and History at the Family Discovery Plus level or higher receive reciprocal admission to the Museum of Nature & Science in Dallas’ Fair Park.
Additionally, all membership levels receive free admission to the National Cowgirl Museum and Hall of Fame.
Can I bring friends or relatives on my membership?
Yes, as long as one of the cardholders is present, you may bring any family members, friends or guests, up to the number of persons listed on your membership. Family memberships generally allow a total of five people; Dual memberships allow you and one guest.
Can I bring additional guests to member events and previews?
Your invitation for each specific event will list any restrictions or if additional guests are allowed. Member events are often restricted to the number of persons on your membership.
